Frequently Asked Questions

Explore our most commonly asked questions below.

Customization

Q: What customization options are available for your Pilates equipment?
A: We offer several customization options for our Pilates equipment, including:
Leather color customization for upholstery.
Frame wood selection (choose from Maple, Oak, Beech, Walnut).
Custom logos (available in silk screen printing, metal logos, engraving, or UV printing).

Additionally, we can provide fully customized products based on your specific requirements or customer-provided design drawings. If you have a unique design or specific needs, feel free to contact us to discuss your custom project.

Orders & Payment

Q: How do I place an order for Pilates equipment?
A: Since our products are large and heavy, shipping costs vary depending on the destination country. We recommend that you first contact us to calculate the shipping cost for your order. Once we confirm the shipping details, you can proceed with your order.

Q: What payment methods do you accept?
A: We accept a wide range of standard payment methods, including credit/debit cards, bank transfers, and PayPal. For large orders, we also support L/C (Letter of Credit) or T/T (Telegraphic Transfer) as payment methods.

Shipping & Delivery

Q: What are your shipping options and policies?
A: Shipping costs and delivery methods vary by location and the size of the order. We support several shipping options, including:
DDP (Delivered Duty Paid): We handle all shipping, duties, and taxes for a smooth delivery to your location.
FOB (Free on Board): You cover the shipping costs once the products are loaded onto the ship.
CRF (Cost and Freight): We handle the cost of freight to the destination port, but you are responsible for additional costs such as import duties.

Please contact us to discuss your preferred shipping method and receive a quote for the shipping costs.

After-Sales Service

Q: What warranty do you offer for your products?
A: We provide a 3-year warranty for the frames of our Pilates equipment and a 1-year warranty for the accessories. Our warranty covers any manufacturing defects under normal use.

Q: What happens if my product is outside of the warranty period?
A: After the warranty period, customers will be responsible for shipping costs. However, we offer replacement parts at factory prices to ensure your equipment stays in top condition.

Still have a question?

If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!

Privacy Policy

Your privacy is very important to us. We collect and process personal data in accordance with applicable data protection laws. Your data will only be used for processing your orders and communicating with you about your purchases. We do not sell or share your personal data with third parties, except when necessary for order fulfillment or legal compliance.

Refund Policy

Our products are large items, and we do not accept returns or exchanges unless there is a quality issue. If there is a manufacturing defect or damage during shipping, we will work with you to resolve the issue according to our warranty policy.

Shipping Policy

We offer international shipping for our products. Shipping costs vary depending on the destination and product weight. As our products are large, we recommend that you contact us before placing an order to calculate the shipping costs. We support shipping options such as DDP, FOB, and CRF. Delivery times vary based on your location and shipping method.

Terms of Service

By placing an order with us, you agree to our terms and conditions. Our products are large, and we do not accept returns or exchanges unless there is a quality issue. Payment for products is due upon order confirmation, and we accept all standard payment methods. You are responsible for providing accurate shipping information and ensuring the safe receipt of your goods upon delivery.